You can find all useful information, including technical ones on the web pages related to the chosen article. The information is reported in the dedicated technical data sheet, under the jewels’ pictures and description.
Scroll down the page to read them.
Yes, the engraving service is included in the final price.
On all the engravable products information pages, there is a field in which you can enter the characters to be engraved.
Gioielli di Valenza’s gift box is free and already included in the parcel.
You can find all the available sizes for each of our rings’ models on the information page: you can choose the size before your purchase and you can also read our size guide in order to find out the right one.
Gioielli di Valenza guarantees the authenticity and quality of its products.
Gioielli di Valenza provides its customer with a repair service on its products. The time required can change depending on the jewel. The repair usually lasts 4 or days, but the waiting can be longer according to the company’s amount of work.
We don’t usually provide this service. Anyway, if you would like to buy a big number of jewels, you can write to [email protected] and our staff will consider your request.
No, we don’t have a printed catalogue because it is too vast and always updating. We just have a printed catalogue of our wedding rings, available in our shops.
If you already know which jewel you would like to buy, enter the keyword or the jewel’s reference code in the search bar on the top of every page left.
If you haven’t a clear idea of what you would like to buy, you can simply explore our website.
Warranty repair is a free service, which can be used up to 30 days from the receipt of the order. After this deadline, the jewel needs to be viewed by our experts to understand the reason for the damage. The assistance on the jewel could be free for the customer if the experts realises that the jewel has a manufacturing defect.
You can select the size of your ring directly on the product page. If you’re not sure about the size, you can read our size guide, which is right on top of the size selection in the form of a PDF file and that contains the instructions to measure your finger properly and a scheme to compare the rings already at your disposal with our sizes.
Gioielli di Valenza’s quality certificate can be used in one of our stores or by writing an email to [email protected]. The staff is always ready to help you.
If the jewel was purchased on our online store, you have to write an email to [email protected] with the order details, such as Name, Surname and order number.
If the jewel was purchased in one of our shops, you should go directly to the shop where you bought the jewel and make a request to our staff; in this case you can also write to [email protected] , specifying the store, in which the purchase was made. We will answer your complaint as soon as possible.
In every product page of our website there is a technical data sheet where it is possible to find all the information of the jewel in detail. If you can’t find the information that you need, you can write to [email protected]
All the articles of a single order will be normally shipped together.
If you want to get an item earlier and this has a shorter preparation time than the other ones, it is advisable to place two separate orders, so that if one of the two articles is ready earlier, it will be shipped sooner.
If you want more details about a product you can ask for additional information by writing to [email protected], by calling +39 0131-530255 or by sending a Whatsapp message to +393272084179
