Frequently Asked Questions

Do you have any questions?

You can find the most frequently asked questions in the sections below.
There could be the information or the answers you are looking for.

If you can’t find the answer in those pages or have further questions
you can write to our email address [email protected] or call us at +39 0131-530255

Orders
and shipments
Go to FAQ
Place, modify
or cancel an order
Go to FAQ
Make a return
or change
Go to FAQ
Payment, refunds,
discount codes
Go to FAQ
Account, password,
my orders
Go to FAQ
Products, size and
quality certificate
Go to FAQ

If you can’t find the answer or have further questions in those pages, you can write at
our email address [email protected] or call us at +39 0131530255

Gioielli di Valenza takes care of its customers
Free shipping

Free and insured shipments all over the European Union.

GVeloce

The fast shipping service offered by Gioielli di Valenza.

Money back guarantee

You have 30 days after your purchase to return your items.

Customer care

Try the FAQ page
or call +39 0131 530255
Monday to Friday 09:00 - 18:00

Free engraving

You can customize your jewellery for free.

Gift wrapping

Your order will be carefully prepared and delivered in our elegant gift box.

Safe Payment Methods

On our online store it is possible to pay safely by credit card, with PayPal or by bank transfer.

Our Stores

Discover our jewelry stores in Italy.

Need help?