The will to make a return of the purchased jewel
must be communicated by 30 (thirty) days from the delivery date

The request has to be sent from the personal account and in particular from the “order history and details” section, where it is also possible to write the reason for the return.  

Once we receive that request, we will send an email to the customer with the authorization and the return code, including the instruction to resend us the article. 

The customer has to ship the jewel back to us carefully packed within 14 (fourteen) days from the receipt of our return confirmation at his own expenses, writing the Return confirmation number sent by Gioielli di Valenza on the parcel.

The address for the return is 

Uff. WEB Gioielli di Valenza - Via Vittorio Veneto – Ang. Via Zuffi snc, 15048 VALENZA (AL)

As an alternative, you can leave the jewel in one of our stores. 

In this case we ask you to send  an email to [email protected] with the name of the shop in which you want to leave the jewel, after submitting the request from your personal account (instructions above).

Methods and deadlines for the refund

Pursuant to Article 56 of the D. Lgs. 206/05, Gioielli di Valenza will pay the jewel back once it has received the product intact and undamaged within 14 (Fourteen) days. Shipping costs are not included in the refund. 

The refund will be made on the payment method used for the purchase.

Customized Products

Pursuant to Article 55(2)(c) of the Consumer Code, customized or tailor-made products could not be returned and therefore reimbursed

Terms for the return

  • The jewels must not have been used or customized.
  • The products must not show signs of wear, abrasions or scratches.
  • The card must be intact and not separated from the product.
  • The quality certificate must be in the packaging.
Gioielli di Valenza takes care of its customers
Free shipping

Free, insured delivery, anywhere, anytime!


The fast shipping service offered by Gioielli di Valenza.

Money back guarantee

You have 30 days after your purchase to return your items.

Customer care

Try the FAQ page
or call +39 0131 530255
Monday to Friday 09:00 - 18:00

Free engraving

You can customize your jewellery for free.

Gift wrapping

Your order will be carefully prepared and delivered in our elegant gift box.

Safe Payment Methods

On our online store it is possible to pay safely by credit card, with PayPal or by bank transfer.

Our Stores

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