What are the payment methods?

Gioielli di Valenza offers various payment methods:

  • Bank Transfer: after the checkout process, the bank details will be provided by email in order to make the transfer of the order amount;
  • Credit Card: you can pay safely with the American Express, Visa, Visa Electron, Mastercard and Maestro circuits, thanks to the Verified by Visa and Mastercard SecureCode standards.
  • Paypal: you can also purchase with Paypal and use the option PayPal PayLater, which allows you to split the order amount into 3 installments.
Can I pay in cash?

No, cash on delivery is currently not available.

How do I enter the PROMO CODE?

If you have a Promo Code to use, you must enter it in your shopping cart in the field named "PROMO CODE": the total order amount will be automatically recalculated, taking the discount into account. 

Do promo codes have an expiration date?

Promo codes linked to GV promotions: the promo code expires at the end of the promotion; in this case the deadline will be communicated with the promotion itself.

Promo codes linked to the newsletter: at the moment we do not have promo codes linked to the newsletter subscription.

How will I receive the receipt or invoice for my order?

The receipt is placed inside the package or can be requested by emailing us at [email protected]

I cannot make payment by Credit Card or PayPal, what should I do?

If you have problems making payment with your credit card, the problem may be related to the presence of the "Verified By Visa" code.

If you have problems with this code when paying for your order, you can redo your order and choose PAYPAL as payment. PayPal allows you to pay for your order without the need to open an account on this platform and without having to enter the Verified by Visa, you only have to enter your credit card details.

How do I get a Gioielli di Valenza promo code?

Any promo code linked to fixed-term promotions are communicated via newsletter or on our website or social media. 

You can sign up to our newsletter and follow us on social media to stay updated about our offers. 

Was the payment for my order successful?

When your order is completed, you will receive an email with the payment confirmation. 

You can also check your order status in the section of your account “Order and history details” on www.jewels-gv.com

In case you need help you can write to [email protected] 

If I choose to pay by bank transfer, what is the shipping time?

We will process the order, as soon as we can see your payment in our bank account. As your order changes status in “In preparation” you must count the working days needed for the shipment, which could be found easily on every product information page. The products are handcrafted created directly by our artisans: therefore every article has a different shipping time based on production. After the preparation, the jewel will be packaged and shipped to the given address. 

Gioielli di Valenza takes care of its customers
Free shipping

Free, insured delivery, anywhere, anytime!


The fast shipping service offered by Gioielli di Valenza.

Money back guarantee

You have 30 days after your purchase to return your items.

Customer care

Try the FAQ page
or call +39 0131 530255
Monday to Friday 09:00 - 18:00

Free engraving

You can customize your jewellery for free.

Gift wrapping

Your order will be carefully prepared and delivered in our elegant gift box.

Safe Payment Methods

On our online store it is possible to pay safely by credit card, with PayPal or by bank transfer.

Our Stores

Discover our jewelry stores in Italy.

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