I don't remember my password, how can I reset it?

If you do not remember your password, you can reset it by clicking the link "Forgot your password?” that you will find just below the access fields. 

You will have to fill in the required information and a special link to reset your password will be sent to the email used for the registration. 

How can I delete my account

If you would like to delete your account on our online store, please write an email to [email protected]

Do I have to register to place an order on the website?

Yes, registration is mandatory because it allows us to have your shipping address saved in our system to be able to send the purchased products. 

How can I subscribe to your newsletter?

During the registration process you are asked whether you want to subscribe to our newsletter or not. If you changed your mind and you would like to subscribe after your registration, you have to simply access your account on jewels-gv.com and click on “Additional Information”: here you will find a recap of all your information and by clicking on “Modify” and then on “I agree” in the field about the newsletter, you will regularly get our updates.

What advantages do I have by subscribing to the newsletter?

By subscribing to our newsletter, you can stay updated with the latest news from Gioielli di Valenza, you can receive Promo Codes and information about promotions specifically designed for you or get the last news about fashion and trends directly from our dedicated blog stories.gioiellidivalenza.com

How can I unsubscribe from the newsletter?

If you no longer want to receive the newsletters from Gioielli di Valenza just log into your personal account, go to the “Additional information” section and in this field, you can remove your consent by deselecting the agreement to the newsletter.

You can also unsubscribe directly from the link that you can find at the bottom of every email of our newsletter, called “Unsubscribe”. 

How can I view my orders?

Once you have logged in, you can view your order details in your account, by clicking on the “History and order details” section. 

How can I access my data?

Your data is available in your personal account on store.gioiellidivalenza.com in the “Information” section, where you can edit and update your data.

In the “Addresses” section you will find all the used shipping addresses and you also have the possibility to create new destinations with the option “Add new address”.

I cannot access my profile, what should I do?

If you are unable to access your profile, we suggest to check if:

  • The email address used during registration is correct.
  • You entered the wrong password.

If you forgot your password, click on “I forgot my password” to reset it. 

How can I change my password?

You can change your password by accessing your account and by clicking on the “Information” section; here you can enter the currently used password and then the new one and then click on “Save”.

How can I register on your website?

You can register on our store by clicking on “Sign in” and then on “You don’t have an account yet? Sign in here”.

Follow all the steps of the registration process and write all the information needed. Once the registration is completed, you will get a confirmation by email. 

If I cannot find the answer to my question, what can I do?

If you can’t find the answer you need in our Frequently Asked Question, you can always send us an email to [email protected] or call +39 0131-530255. Our customer care is always ready to help you, from Monday to Friday from 9:00 AM to 18:00 PM.

What kind of email do I get after confirming the order?

You will receive the following email:

  • Order Confirmation: the the written order confirmation and recap, where you can find all its details and the shipping address;
  • Your order has been shipped: in this email you will find the link and the tracking code, which allows you to track your shipment.
Gioielli di Valenza takes care of its customers
Free shipping

Free, insured delivery, anywhere, anytime!


The fast shipping service offered by Gioielli di Valenza.

Money back guarantee

You have 30 days after your purchase to return your items.

Customer care

Try the FAQ page
or call +39 0131 530255
Monday to Friday 09:00 - 18:00

Free engraving

You can customize your jewellery for free.

Gift wrapping

Your order will be carefully prepared and delivered in our elegant gift box.

Safe Payment Methods

On our online store it is possible to pay safely by credit card, with PayPal or by bank transfer.

Our Stores

Discover our jewelry stores in Italy.

Mon. - Fri. h 9:00 - 18:00